FAQ
FREQUENTLY ASKED QUESTIONS
REGISTRATION
Do I need to register and set up an account to be able to order?
Registration is optional to place an order. If you choose to register, it offers the convenience of saving your information for future orders, enables purchase tracking, and ensures you receive notifications about upcoming promotions.
What if I forget my username and password?
From the My Account page, click on the “Forgot your Password?” link. You will be prompted to provide the email address you used to register and click “Submit.” A code will be sent to your email to update your password. The customer is responsible for providing the correct email address and ensuring that the email address is active.
How do I register?
From the Seiranow online store homepage, click on the account icon located at the top right. If you are using a mobile device, it will be in the bottom right corner. You will be directed to this page: https://seiranow.com/my-account/ where you can begin creating a new account.
PLACING AN ORDER
How do I place an order?
All orders are placed online through the site. To shop, click on the product you wish to purchase and choose the variations and quantity. Click on the “Add to Cart” button and proceed to either purchase additional items by clicking “Continue Shopping” or to “Proceed to Checkout.” You can check the items in your Cart at any time and on any page by hovering over the “Bag” icon located at the topmost right of the page, next to the Search. The number beside “Bag” corresponds to the number of items saved in your Bag.
Saving items in your Shopping Cart does not reserve them. It allows you to keep track of what you want to buy until you are ready to make the payment. Please note that while Seiranow ensures adequate stock, there is a possibility that an item saved in your Cart may become unavailable by the time you make the purchase. In such cases, you can pay for the available items and keep the out-of-stock items saved in your Cart. You can visit the site regularly to check availability. If you are a registered user, a customer service representative will notify you of the availability of the items saved in your Cart.
When is my order processed?
Orders are processed during regular business hours, 8:00am to 5:30pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.
How soon will my order be processed?
All orders are processed immediately after payment has been confirmed.
Can I cancel my order?
Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.
PAYMENT
What are my payment options?
Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:
• Cash on Delivery
• Credit/Debit Card via
• Paymongo
• Gcash
• Paymaya
• BPI
• UnionBank
Security
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard Secure Code, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. SSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the beautybar.com.ph Checkout page to complete your order. For more information on authentication, please contact your issuing bank.
SHIPPING & DELIVERY INFORMATION
Where do you deliver?
Delivery is limited to addresses within the Philippines. Customers must provide accurate and complete delivery details, including:
a. Name of recipient; and
b. House no. or lot/block/phase no., street name, subdivision, barangay, town, province, and zip code; or
c. Unit no., floor building name, compound, street name, barangay, town, province, and zip code
The use of abbreviations is discouraged. Beauty Bar is not responsible for orders lost due to inaccurate/incomplete details provided by the customer. In cases of erroneous details leading to non-delivery, the customer will be charged for re-delivery to the correct address.
How will I be notified?
Customers are responsible for providing a correct contact number, preferably a mobile number, to receive order notifications and updates. Beauty Bar is not liable for issues arising from an inactive contact number.
How are my items delivered?
Orders will be delivered by official or our couriers:
• J&T Express
• Lalamove
• Grab
• Other Official Couriers
