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USAGE INFORMATION / INQUIRIES

Frequently Ask Questions

Payment

We have numerous payment methods you can choose from namely: credit card, bank deposit, COD, PayPal, GCash, offline bank transfer. Just select your preferred payment method upon checkout.

You can also pay using PayPal. If you select any of these payment channel, you will be redirected to new page where you can log in your account. After the transaction, please wait to be redirected back to our site to confirm that your order has pushed through.


During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through our site which will have payment instructions and reminders.

Please remember to prepare the EXACT amount as payment for your order. Our delivery personnel will not be able to provide change.

Our Logistics staff will get in touch with you confirming your delivery details, prior to processing your order. Please reply, so we know it’s a done deal.

For your safety, we will be strictly implementing No-Contact Delivery for all Metro Manila orders. Riders will be staying 2-3 meters away from the customer. Recipient signature upon delivery will no longer be required. Our riders will document the successful delivery with their own signature to avoid possible transmission.

As soon as payment has been received and validated by our personnel, your items are officially yours.

All delivered orders are considered sold. As such, we expect to receive your payment as soon as we meet you, before we hand you your order.

Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order, it will automatically be cancelled and your items will be returned to our warehouse so they can be made available to other customers. Repeat offenders of this policy will render their COD option disabled permanently.

Yes, but only your authorized representative as indicated during Checkout can pay for your order/s. The authorized representative must present a valid ID upon delivery or pick up of your order/s.

When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.

If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully. Contact us and we’ll help you sort it out.

Shopping

Definitely. We can guarantee that all our products are 100% authentic.

For order cancellation please kindly contact us

Once your order has been placed, you won’t be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to Checkout, so that you’re assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

All of our product has a description on them as well as how to use.

Account

Kindly contact us

Don’t worry, it happens! Shoot us an email at sales@seiranow.com so our team can help you figure it out.

We guarantee it. Check out our Privacy Policy for more details.

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